Refund policy

Refunds
Refunds are at our discretion, for reasonable circumstances.

For example, if you mistakenly place an order to iXBRL tag a set of Financial Statements that we have already previously tagged for you, we will arrange a full refund.

If you mistakenly place an order for iXBRL tagging for a Company that you then decide you do not need tagging on, we will refund in full, if our work has not yet commenced. However, if you consistently place orders subsequently that you then decide not to proceed with, we will deduct an administrative fee of Euro 50 (plus VAT if we are VAT registered at the time) for each separate order instance.

If we have commenced work, we will deduct an administrative fee of Euro 50 (plus VAT if you have been charged VAT by us) as a minimum, such fee being higher if the value of our work to date is determined by us to exceed this value. We will apply an overall percentage pro rata to cover the work done to date and will deduct that (plus VAT if you have been charged VAT by us), from the refund amount.

If you have been previously refused service by us for whatever reason, we will refund the first order that we cannot process in full. However, if you consistently place orders after being refused service subsequently, we will deduct an administrative fee of Euro 50 (plus VAT if you have been charged VAT by us) for each separate order instance.

Where other circumstances may arise and we will deal with them at our discretion.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@123xbrl.ie.